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Patient Ombudsman's 2nd Report

This 2nd Special Report on the COVID-19 pandemic is a follow-up report to our 1st Special Report issued in October 2020 which focused on the long-term care sector. The scope of this second report is broader and includes not only complaints about long-term care homes, but also public hospitals and government agency-coordinated home and community care. In this report, you will learn about the complaints Patient Ombudsman heard related to COVID-19 from July 2020 through the end of April 2021. Each individual complaint is followed up on; however, not all complaints will have been addressed to the organization in question at this time. Many of these complaints are open files and are currently part of either Patient Ombudsman’s early resolution or investigative processes.

Craig Thompson, Ontario’s Patient Ombudsman


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