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Useful Websites

Family Councils Ontario (FCO)

FCO is a registered, charitable nonprofit, funded by the Ontario Ministry of Long-Term Care and represents the interests of Family Councils at a broader level through involvement in initiatives at the system level of long-term care..

Ontario Association of Resident Councils (OARC)

OARC grows and gains member representation from Residents’ Councils province-wide, to better represent the collective voice of LTC residents in Ontario. OARC is funded by the Ontario Ministry of Health and Long-Term Care.

Ontario Caregivers Organization (OCO)

The Ontario Caregiver Organization, a non-profit funded by the Ministry of Health that was formed in 2018 to support Ontario’s 3.3 million caregivers.

Patient Ombudsman

Patient Ombudsman is a champion for fairness in Ontario’s health sector organizations. We oversee the province’s public hospitals, long-term care homes, home and community care coordination.

Ministry of Long Term Care Information
Long Term Care Complaint Process

The ministry will respond quickly to urgent complaints — in some cases, on the same day. 

October 2023 MLTC Organization Chart
Providing More Care, Protecting Seniors, and Building More Beds Act, 2021 replaces
Reports on Long Term Care Homes in Ontario

The Reports on LTC homes will help you find LTC homes within a desired area and see general information about the home, such as the type of home and the number of licensed beds. You can also view ministry inspection reports and see if any orders have been issued to a particular home.​

Ontario’s LTC COVID-19 Commission (Final Report)

The Honourable Frank N. Marrocco, Angela Coke, and Dr. Jack Kitts, Commissioners of Ontario’s Long-Term Care COVID-19 Commission, submitted their Final Report to the Minister of Long-Term Care on April 30, 2021 in Ontario, Canada

A better place to live, a better place to work: Ontario’s long-term care staffing plan (December 16, 2020)

MLTC plan to recruit and retain more staff, improve working conditions, and drive effective and accountable leadership

Long-term care staffing study (July 30, 2020)

Response to key recommendations made by the Honourable Eileen E. Gillese, Commissioner of the Long-Term Care Homes Public Inquiry

Family Council Networks in Ontario
Family Council Network 4 (FCN-4)

"Hamilton-Niagara-Haldimand-Brant" plus most of the County of Norfolk and the City of Burlington. 86 LTC homes with about 10,000 residents.

Ontario North Family Council Network

Group of Family Councils, formerly under LHIN East and West, sharing information and supporting and advocating residents of LTC homes

Long Term Care Associations
AdvantAge Ontario

AdvantAge Ontario represents not-for-profit providers of long term care, services and housing for seniors.

Ontario Long Term Care Association (OLTCA)

OLTCA ​is the largest association of long-term care providers in Canada and the only association that represents the full mix of long-term care operators – private, not-for-profit, charitable, and municipal. representing nearly 70% of LTC homes. 

Educational/Advocacy Organizations
Advocacy Centre for the Elderly (ACE)

The Advocacy Centre for the Elderly (ACE) is a specialty community legal clinic that was established to provide a range of legal services to low-income seniors in Ontario.


CanAge is Canada's national seniors' advocacy organization, working to improve the lives of older adults through advocacy, policy, and community engagement.


Concerned Friends

The mission is to advance the health and well-being and enrich the experiences of those living in long- term care homes across Ontario and is incorporated as a registered charity in Ontario and remains funded solely by memberships and donations. 

Dementia Society: Ottawa and Renfrew County

The DS helps people in our communities impacted by dementia, by providing Guidance and support, social programs and peer engagement, Education and Information and resources.

Health Standards Organization (HSO)

HSO is co-designing new standards for care and services provided by Canada's long-term care (LTC) homes. Our goal is to ensure that the more than 250,000 Canadians who call LTC settings their home receive the high quality of care they need and deserve.​

Healthcare Excellence Canada (HEC)

Healthcare Excellence Canada is a new organization with a relentless focus on improving healthcare, with – and for – everyone in Canada. Launched in spring 2021, Healthcare Excellence Canada brings together the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement.

National Institute on Aging (NIA-Ryerson University)

NIA is Canada’s only think tank dedicated to policy solutions for an ageing population. We work at the intersections of healthcare, financial security, and social well-being.

Ontario Health Coalition (OHC)

OHC's primary goal is to protect and improve our public health care system, to honour and strengthen the principles of the Canada Health Act. OHC is a non-profit, non-partisan public interest activist coalition and network.​​

Residents' Bill of Rights (from CLEO)
Promising Practices in Long Term Care: Ideas Worth Sharing (from CCPA)
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